Welcome to Orléans & Braganza (“we,” “us,” “our”). These Terms and Conditions govern your use of www.orleansandbraganza.com (the “Website”) and your purchase of products from us. By using our Website, you agree to these terms. If you do not agree, please refrain from using our Website.
GENERAL INFORMATION
Orléans & Braganza is a company registered in England and Wales under company number 14273886. These Terms and Conditions apply to all sales of goods and use of our Website.
USE OF THE WEBSITE
You must be at least 18 years old to place an order. You agree not to misuse the Website, attempt fraud, or interfere with its proper operation. We reserve the right to suspend or terminate access to the Website if we suspect misuse.
PRODUCT INFORMATION & PRICING
Prices are subject to change without prior notice; however, this will not affect any orders that have already been accepted. We take care to ensure product descriptions and prices are accurate; however, errors may occur. In such cases, we will notify you before dispatching your order. Prices include VAT where applicable but exclude delivery charges, which are calculated at checkout. We reserve the right to change product prices and availability without notice.
ORDERS & PAYMENT
Order confirmation emails acknowledge receipt of your order but do not constitute acceptance. Acceptance occurs only when the order is dispatched. Customers are responsible for reviewing their orders before submission to ensure accuracy. By placing an order, you confirm that you are authorised to use the provided payment method. All orders are subject to availability and acceptance. Payment is required in full before order dispatch. We accept credit card payments and bank transfer. If we cannot fulfil your order, we will refund the full amount paid.
DELIVERY & SHIPPING
Delivery times are estimates only and not guaranteed. While we aim to deliver within the stated timeframe, delays may occur due to unforeseen circumstances. We reserve the right to make partial deliveries if necessary. If an order is delivered in parts, we will notify you accordingly. We aim to dispatch orders within the estimated timeframe, but delays may occur beyond our control. Delivery costs and estimated timescales are provided at checkout. Risk in the goods passes to you upon delivery, but ownership remains with us until full payment is received.
RETURNS, REFUNDS & EXCHANGES
Customers must follow the return process outlined on our Website, including obtaining return authorization before sending back any items. Returned items must be in their original condition and packaging. We reserve the right to reject returns that do not meet these conditions. You have the right to cancel your order within 14 days of receipt for a full refund, subject to our returns policy. Items that have been used, washed, or altered in any way cannot be returned. Personalised or bespoke items are non-refundable, as they are made to order according to the customer’s specifications. Items must be returned unused, in their original condition and packaging. We do not accept returns on personalised or bespoke items unless faulty. Refunds are processed within 14 days of receiving returned goods.
CANCELLATION POLICY
You may cancel your order before dispatch by contacting our customer service team. If your order has already been shipped, you must return it in accordance with our returns policy.
LIABILITY
We are not responsible for any indirect, special, or consequential damages arising from the use of our products or Website. Our liability is limited to the purchase price of the product in question. We shall not be liable for any loss or damage arising from delays in delivery, product unavailability, or technical issues related to the Website. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses. We are not liable for any indirect, special, or consequential losses arising from your use of the Website or purchase of our products. Nothing in these terms excludes or limits liability for death, personal injury, or fraud caused by our negligence.
INTELLECTUAL PROPERTY
All materials on this Website, including text, images, and branding, are protected by copyright, trademark, and intellectual property laws. Any reproduction, distribution, or commercial use of this content without permission is strictly prohibited. All content on this Website, including images, text, and trademarks, is the property of Orléans & Braganza and may not be used without permission.
PRIVACY & DATA PROTECTION
We do not sell, trade, or rent your personal information to third parties. Your data is used solely for order processing, customer service, and marketing communications, which you can opt out of at any time. We collect and process personal data in accordance with our Privacy Policy. By using our Website, you consent to our handling of your data as outlined in our Privacy Policy.
FORCE MAJEURE
We shall not be held responsible for delays or failure to perform due to unforeseen circumstances beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or pandemics. We are not responsible for delays or failures to fulfil our obligations due to events beyond our control (e.g., natural disasters, strikes, pandemics).
GOVERNING LAW
Any disputes arising from the use of this Website or purchases made shall be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
CHANGES TO TERMS & CONDITIONS
If any provision of these Terms and Conditions is found to be unenforceable, all other provisions shall remain in effect (Severability Clause). These Terms and Conditions constitute the entire agreement between Orléans & Braganza and the customer, superseding any prior agreements (Entire Agreement Clause). Any failure by us to enforce any provision shall not constitute a waiver of that provision (Waiver Clause). We reserve the right to update these terms at any time. Continued use of the Website constitutes acceptance of any changes.
CONTACT US
For any queries regarding these Terms and Conditions, please contact us.
Thank you for shopping with Orléans & Braganza!
